Our Service

Our Service

ThinkShield has many years experience as an IT Healthcare Services and Solutions provider and have a very well recognised track record, providing solutions that are built to last and adapt to business driven change.


We understand that listening has become something of a lost art and we strive to listen carefully to our customer’s requirements; always remembering that Healthcare is a customer oriented service where people’s entire futures depend on an efficient service without compromise.


We put our customers first, recognising that security, data integrity, quality, efficiency and cost are key elements to delivering, not only successful IT Healthcare solutions, but also outstanding customer service.

ThinkVitals is an intuitive clinical observations app, developed by ThinkShield, the sister company to ThinkVitals in association with Chelsea and Westminster hospital. 


ThinkVitals enables clinicians to electronically capture patient’s vital signs in association with the NEWS2 score, aiding improved patient care.


ThinkShield has provided IT Healthcare Services and Solutions to various hospitals over 10 years and have an established track record, providing solutions that are built to last and adapt to business driven change.


We put our customers first, recognizing that security, data integrity, quality, efficiency and cost are key elements to delivering, not only successful IT Healthcare solutions, but also outstanding customer service.

Application Development

ThinkShield is a highly experienced development company that is not limited by technology nor application frameworks and specialises in integration and application development.

Our application development team have developed a wide range of clinical applications for NHS hospitals, including:

  • EPRs
  • Financial Services
  • Surgical Site Inspection
  • Cardiothoracic Service
  • Hospital Admission Management
  • Cystic Fibrosis Clinical Systems

Our clients select us not only for our development skills, but also for our experience in managing end to end software development projects within the NHS. We understand how hospitals work, but more importantly we understand that Healthcare is about putting patients first.


Because we understand the Healthcare business, we’ve developed an Agile development methodology that will save you time in delivering applications that are designed to meet your needs.

The experience we bring to you includes:

  • An experienced Project Manager who works with you throughout the project life-cycle
  • Clearly defined specifications and requirements through our recommended Agile methodology and storyboarding
  • A highly skilled development team with Healthcare development experience
  • A Healthcare Testing team experienced in hospital workflows and scenarios
  • A highly cost effective solution
  • Ongoing support provided by our UK team of experts

If you would like to find out more about the Healthcare applications we’ve developed or have your own specific requirements, please get in touch.

Integration Development

Healthcare Integration Development is about enabling disparate applications to communicate using best practice development standards and recognised messaging protocols in a secure real time manner. It also ensures that patient data is never duplicated and available whenever and wherever needed, whether you are in a small GP Clinic or a multi-hospital NHS Trust.


An Integration Engine acts as the communications hub for a hospital’s applications. It allows you to upgrade or remove applications quickly without affecting the running of the hospital, due in part to the use of recognised standards which ThinkShield support through use of the ITK interoperability toolkit.


When choosing us as your Integration Development partner, you’ll benefit from knowing that we:


  • Are Integration Engine development specialists
  • Are experts in e*Gate, JCAPS, Oracle SOA Suite and IBM Message Broker
  • Have successfully completed large scale migration projects
  • Are experienced in translating complex messages from a variety of protocols and formats including Hl7 v2.x to v3
  • Are chosen by some of the most prestigious NHS Trusts in the UK

Integration Engine Support

Because of our IT Healthcare background, we have built up expertise in a wide range of Integration engines. We specialise in:

  • IBM Message Broker
  • Oracle SOA Suite
  • e*Gate
  • ICAN
  • Clearspan
  • Glassfish
  • Mirth

We currently offer 2 levels of Integration Engine support; Standard and Enhanced.


If you opt for our Standard service, then we will provide you with:

  • Access to a dedicated UK support team, monitoring your Integration Engine 9 to 5 Monday to Friday
  • Fully documented Integration Engine interfaces
  • Remote monitoring of all connections, queue sizes and queue thresholds
  • Investigation of all interface issues to determine the corrective action
  • A team that will work with your 3rd party applications support suppliers when needed
  • Detailed recording and notification on the progress of every issue
  • Access to our online support ticketing system
  • Quarterly performance reports

If you opt for our Enhanced service, then we will provide you with:

  • All aspects of the Standard service, plus …
  • Access to a dedicated support team providing 24 hour support, 7 days a week, 365 days per year
  • An actionable quarterly report with a quarterly performance review
  • Access to a dedicated Account Manager

” Clients we support include Basingstoke and North Hampshire Hospitals, Imperial College Healthcare NHS Trust, Great Ormond Street Hospital for Children and Chelsea and Westminster Hospital. Please contact us for further information and to see how we may help you. “

What our customers think?

cytHaving made the decision to move to IBM’s Websphere Message Broker (WMB) integration engine and implement an Electronic Patient Record system for our hospital, we needed to find a company that recognised the value of partnership and with the skills necessary to carry out this implementation as well as support the existing e*Gate integration platform during the transition.


ThinkShield have demonstrated the value of partnership, as well as the importance of cooperation and flexibility helping us to achieve our ambitious goals that are tightly goverened by time and cost, making it a pleasure to work with them.

Andy Thomas, Basingstoke and North Hampshire NHS Foundation Trust

cytThinkshield have been providing the Trust with Integration Services for a number of years. The staff have become an integral part of our core Integration Team and provide valuable skills to support our services.


I have found Thinkshield staff to be reliable, adaptable, and they have shown flexibility and commitment in order to satisfy Trust requirements.


Thinkshield as an organisation look to add value and offer flexible solutions.

Nigel Kingdon, Imperial College Healthcare NHS Trust

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